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Work Experience

Feb. 2023 - Now| Remote

UX Researcher, Freelance

  •  Accumulated 4 years of expertise in conducting independent research, as well as 5 years of reviewing and refining the research conducted by fellow authors, before branching into UX Research.

  • Certified UX Researcher and Designer proficient in a diverse range of methodologies, including persona creation, journey mapping, in-depth interviews, surveys, usability testing, A/B testing, affinity mapping, multiple regression analysis, ANOVA, prototyping, wireframing, tree testing, card sorting, and more.

  • Successfully executed several end-to-end UX Research and Design projects, exemplified in my comprehensive portfolio.

Jan. 2019 - March 2024 | Remote

Academic Editor, Cactus Communications

  • Conducted rigorous reviews of scientific papers in Psychology, Cognitive Science, and Social Sciences to ensure compliance with academic journals’ publishing standards.

  • Performed in-depth analyses of authors' research methodologies such as ANOVA, Regression analysis, correlations, and qualitative data analysis to find support for authors' hypotheses.

  • Ensured studies met the highest ethical standards while reviewing the work of peer editors.

  • Following the latest research and science trends fuelled my curiosity while promptly delivering large volumes of work fostered my time management and organisational skills.

Sept. 2019 -  May 2020 | Sopot, Poland

Operations Specialist, Glovo

  • Monitored day-to-day operations, reported on performance, and recommended actionable improvements based on qualitative data analysis using tools like Google Lookr.

  • Identified problems and applied creative solutions to optimise performance, including running A/B tests to drive courier engagement and interviewing stakeholders to resolve bottlenecks in the process.

  • Singlehandedly recruited, trained and managed a fleet of 500 couriers achieving top KPIs country-wise.

  • Worked remotely in a fast-paced start-up environment utilising Google Suite, Slack, Zoom and other collaboration tools for effective team communication.

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Jan. 2015 - June 2018 | Thailand, the U.K., Poland

ESL Teacher, PCIS, Concorde International, Say & Play

  • Managed classes of up to 30 students across different age groups which advanced my presentation and leadership skills.

  • Cultivated rapport with students from diverse cultural backgrounds with varying needs, deepening my empathy and  enhancing my communication proficiency.

  • Innovatively designed teaching materials, lesson plans and subject curricula to drive student engagement and learning outcomes.

Jan. 2013 -  Jul. 2014 | Gdansk, Poland

Enrollment Advisor, Laureate International

  • Conducted thorough one-on-one needs assessments of adult prospective students advising them on the choice of educational programmes.

  • Identified and recruited qualified candidates for online master’s and doctoral programs fostering relationships throughout the onboarding process.

  • Managed multiple tasks and deadlines (acquiring and validating necessary documentation, collaborating with university departments, creating and executing email campaigns).

Education

2011-2015

City University of London

MSc Organisational Psychology

2008-2011

University of Birmingham

BSc Psychology

Certificates

2023

UX Design Professional Certificate

Google Coursera

2023

UX Research Live Bootcamp

Memorisely

2015

Cambridge CELTA

University of Cambridge

Skills

Prototyping  Wireframing   Persona Creation 

 Journey Mapping   Usability Testing  A/B Testing 

In-Depth Interviews    Affinity Mapping   User Flow

Heuristic Evaluation   Competitive Analysis     Surveys 

 Information Architecture    Multiple Regression Analysis

 ANOVA   Hypothesis Testing   SWOT Analysis 

 Stakeholder Interviews     Card Sorting    Data Analytics

Reporting    Figma     Maze    Dovetail   SPPS  

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